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Client Services Manager – Largest Global Community of Physicians – London/Barcelona - £50k to £60k + bonus

The Company

Our client is the world’s leading social network for physicians, utilising a virtual doctors’ lounge and being the home of medical crowdsourcing. If you want to become their next Client Services Manager, here are some interesting facts about our client:

  • They engage with over 1.3 million healthcare professionals across 150 countries
  • They created the world’s first-ever social and healthcare research platform
  • They have offices around the world, with the London office having a rooftop terrace, ideal for when their social events get back into full swing
  • They have great client management and relationships; and it shows, with some of their clients being Pharma and Biopharma’s top 20 firms

The Role

The role of a Client Services Manager is a 51:49 blend of customer service and commercial skills. In this role, you will be…

  • Given client operations management responsibilities such as planning and delivering high standard market research projects to meet client expectations
  • Given account management responsibilities such as preserving existing business and helping generate new business within each account by delivering a positive client experience
  • Given technical and procedural responsibilities such as driving the uptake, integration, and utilisation of Sermo’s technology across client accounts
  • Responsible for planning and managing the delivery of clients’ projects, establishing procedures while managing all elements of the client experience with an emphasis on eliminating churn and driving growth across a portfolio of accounts


To be successful at being the Client Services Manager, you will need the following skills and experiences:

  • Market Research Operations background (bonus: healthcare industry)
  • Commercially oriented thinking
  • Extensive project management or account management experience
  • Excellent communication and teamwork skills
  • Leadership skills and established good relationships across functions

Bonus: Existing relationships with healthcare market research agencies/clients

What should you do next?

This Client Services Manager role is one not to be missed; it encompasses the opportunity to work in either London or Barcelona. To discuss this Client Services Manager role further or to find out about other market research jobs I’m currently working on, please get in touch or hit apply to submit your current CV.

Unless otherwise stated, if applying for a job within the UK or European Union, you must ensure that you are already authorised to work there.

Carrot Pharma Recruitment Ltd acts as an Employment Business and an Employment Agency on behalf of our client in recruitment for this role.

Apply Now!

Job Consultant

Anna Sidhu

Market Research 

Associate Consultant

01625 541 034

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