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Client Success Director – Private Social Media Network for Physicians – London/Barcelona - £75k to £95k + bonus

The Company

An exciting opportunity has arisen with a global firm that created the world’s first-ever social network for physicians. If you want to become their next Qualitative Project Manager, here are some interesting facts about our client:

  • They engage with over 1.3 million healthcare professionals across 150 countries
  • They created the world’s first-ever social and healthcare research platform
  • They have offices around the world, with the London office having a rooftop terrace, ideal for when their social events get back into full swing
  • They have great client management and relationships; and it shows, with some of their clients being Pharma and Biopharma’s top 20 firms

The Role

The role of the Client Success Director will involve the following responsibilities:

  • Your book of business will span £2-3 million in revenue where you lead onboarding, implementation and relationship management as well as ensuring overall client satisfaction
  • Responsible for the management & delivery of existing business and expected to lead, develop, and build client relationships for future growth
  • Manage the post-sale relationship, serving as primary contact and advocate for day-to-day requests, deliverables, and escalations
  • Elicit and share client feedback internally to drive process improvements, prioritise platform innovation and capture market opportunity
  • Partner with Sales to help accelerate company revenue growth
  • Supervision of junior staff


The ideal candidate for the role of Client Success Director will have the following:

  • 10+ years in media/start-up/digital account management
  • Experience in pharmaceutical publishing/advertising/marketing
  • Familiarity working with market research to inform marketing initiatives
  • Prior experience with content development for digital and/or social media preferred
  • Demonstrated ability to lead projects across functional teams and influence stakeholders
  • Strong analytical & critical thinking skills, strong written & oral skills
  • Ability to work strategically and operationally in an agile matrix environment

What should you do next?

This Client Success Director role is one not to be missed; it encompasses the opportunity to work for a fast-paced and exciting company. To discuss this Client Success Director role further or to find out about other market research jobs I’m currently working on, please get in touch or hit apply to submit your current CV.

Unless otherwise stated, if applying for a job within the UK or European Union, you must ensure that you are already authorised to work there.

Carrot Pharma Recruitment Ltd acts as an Employment Business and an Employment Agency on behalf of our client in recruitment for this role.
Apply Now!

Job Consultant

Anna Sidhu

Market Research 

Associate Consultant

01625 541 034

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