two women smiling at each other

Our NPS Score

Here at Carrot Recruitment we're passionate about the people we work with and the relationships we've formed with them. To help us gain a better understanding of the work we're doing (and how we can improve upon this) we've implemented a Net Promoter Score® (NPS®).

This score is generated by asking a simple question:

"How likely are you to recommend Carrot Recruitment to a friend or colleague?" 

Our candidates and clients then rate their experience with Carrot on a 10 point scale. 

Those who respond with a score of 9 or 10 are seen as Promoters, those who respond with a 7 or 8 are Passive, and those scoring a 0 to 6 as Detractors. Our aim is for all our candidates and clients to be Promoters of Carrot Recruitment.  


This NPS® score is generated from an index ranging from -100 to 100 and is used to measure the level of customer service of a company. An NPS score higher than zero is said to be good, a score 50 or over is excellent, and anything over 70 as world-class. 

Since implementing NPS® via Customer Thermometer we've received some exceptional feedback from our happy candidates and clients - click the button to read some of these comments! 

Candidate Testimonials

Our wish to improve our relationships with our candidates and clients mirrors our company values and purpose:

  • Quality Advocates
  • Relationship Builders
  • Proactive Thinkers
  • Happiness Centric 
  • Innovation Enthusiasts
  • Believers in the Power of Knowledge 

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